Terms & Conditions
Projects (for Shop Orders see your purchase order)
Our Project Rates
Our studio operates on a half-day or full-day period. This is 4 or eight hours respectively. If a day rate is booked it may be split into two half days, provided that the project is deemed suitable and studio capacity allows. This is always at the discretion of Creative Studios. This must be taken within two months of engagement. Hours are generally between 8am - 6pm Monday - Friday. Times outside these hours are at Creative Studios’ discretion.
Our half-day rate can be split into hours but must be taken within a month of engagement. Our weekly rate is can be split into days but must be taken within 3 months of engagement. All rates include access to general studio services and additional charges will apply only where an additional cost is incurred.
E.g. augmented reality flyers. We do not charge you for use of our creative software suites, our AR studio, or web studio. We would not charge you for emails, telephone calls, etc. We would charge for the flyer production, any images which required purchase, and the film crew. This would be made clear in a proposal at the start of the project. Should you make changes or changes become necessary then additional time and resource charges will apply (see changes clause below):
We estimate how long a project will take based on the information given by you during the consultation. We cannot be held responsible for changes and time changes outside our control. These might be things like images that aren't available or are unsuitable. Copy takes longer to produce or significantly more time is spent in editing than anticipated. We will let you know if you are running out of time and recommend an additional purchase where necessary. Any corrective action you require us to take to complete the project will be charged to the project but kept to a minimum.
Please note Any completion deadlines imposed after the initial agreement do not form part of the contract and cannot be enforced without our written agreement. Should you wish to impose this type of change then a project review must be undertaken and paid for in advance. This will usually take a half-day and will be charged at our current rate. This will include a list of all the items requiring production to complete the project. The total cost for any project is plus reasonable expenses where applicable.
All invoices are due for payment at the point of engagement, verbal or written unless otherwise stated. Items we “buy in” for the project must be paid for in full prior to our ordering on your behalf. This practice ensures that we can get the best rates and availability for your project.
Any significant modifications to the project scope as outlined in the proposal, or requests for additional work to be carried out in light of any new information, are not covered by the proposal and, as they may result in additional costs being incurred, will be subject to separate discussions and agreement with you before being carried out where reasonably possible.
Should relevant information to a project be withheld intentionally or unintentionally this may affect both the outcome of the project, the timescales, and the cost. In those circumstances, we would always endeavor to keep to budget and time, but we cannot be held responsible for the failure or tardiness of the project, nor are we responsible for extra expenses incurred.
All advice is given in good faith and to the best of our knowledge accurate and up to date. We are not experts in all fields of business and you are advised to seek independent professional advice for matters relating to legal, financial, and other regulated services.
We are a UK owned company and members of The Federation of Small Businesses
You are responsible for providing all items required to complete the order unless we are providing them on your behalf. If you do not provide them on time then the order completion date is likely to slip. You are also responsible for the quality of the images, text, etc you provide and to ensure that you do not breach any Copywrite or decency laws that may apply in the destination country. We reserve the right to not produce your order if we feel a breach has been made. We will inform you of our decision as soon as possible and will refund your payment only after our reasonable expenses have been met. We will offer advice on good practice where we can but cannot be held responsible for any dispute arising from the employment of this advice.
We always endeavor to provide the highest quality products and services and describe them as accurately as possible. Should you feel we have failed in some respect please email us your complaint within 48 hours of receipt of your order and we will respond accordingly.